Cancellations and Disclaimer

IMPORTANT: PLEASE READ - By booking, you are agreeing to accept these terms

Customers may cancel rentals penalty-free up to 7 days in advance of arrival.  Rentals are non-refundable 7 days prior to pick-up.  If you do not show up to pick up the rental at the specified pick-up time, you will be considered a no-show and will be charged the full rental price.

The rental period starts upon pickup and ends upon return of the equipment. Rental items may be picked up and dropped off only during Radical Adventure’s operating hours.

Customers will be required to provide all necessary information for all members of their party at the time of pick-up.  Information includes name, date of birth, phone number, email address, height, weight (350 lbs. max weight).  A valid credit card and photo ID are required at the time of rental pick-up.  The credit card is recorded and will only be charged additionally in the case of bike damage or theft.​

Please treat our e-bikes as if they were your own. You are liable for all damage, loss, or theft of rented items. Please remember, YOU are ultimately responsible for the e-bike you rent.  In the event of damage to the e-bike, the cost to repair the e-bike will be charged to your credit card on file.  In the event of theft of the e-bike while renting or if you decide not to return the e-bike, your credit card on file will be charged the full retail value of the e-bike.  Any legal fees incurred by Radical Adventures due to theft or damages to e-bikes will be the sole responsibility of the e-bike renter.

Radical Adventures cannot be held liable for weather conditions. No refunds shall be granted due to weather.  However, a full or partial refund may be offered at Radical Adventures’ discretion.